What We Do
Profitability Through Operational Efficiency
Optics Global Consulting is leading the way in Virtual Operations Management. Born out of the need to provide heightened levels of operational support to owners of multi-unit operations, Optics Global provides our customers with detailed assessments of their operations, along with actionable data to drive excellence and growth, at a fraction of the cost of in-house operations support.
A New Way to Drive Operations Excellence
At the core of the Virtual Operations Management system are the Virtual Coaching Reviews (VCRs) conducted out of our Coach, Teach, & Recognize (CTR) Center. VCRs are administered virtually by Coaches who possess an expertise in the customer operations they support and are an integral extension of the customer support team. Conducted on a quarterly basis in the operations manager's native language, VCRs drive high quality operations through ongoing assessments and Continuous Improvement Plan follow-ups.
Near Shore Operations Base
Optics Global chose to base its CTR Center in Costa Rica due to the high education levels, the large number and variety of multilingual workforce, and the low cost of labor. The CTR can support operations in any country and VCRs are conducted during normal business operating hours regardless of time zone.
Industry Leading Technology
Optics Global has also leveraged technology through a strategic partnership with one of the leading quality management system applications. Optics Global's VCR process delivers this comprehensive, end-to-end program management solution, that's used over 2.5 million times a year to conduct operations reviews, in the most cost-effective and efficient way on the market. This streamlined approach allows our customers to gain operations insights and data analytics like never before, opening the door to drive accountability and execution throughout the organization.