What We Do
Profitability Through Operational Efficiency
Optics Global Consulting is leading the way in Virtual Operations Management. Born out of the need to provide heightened levels of operational support to owners of multi-unit operations, Optics Global Consulting provides our customers with detailed assessments of their operations, along with actionable data to drive excellence and growth, at a fraction of the cost of in-house operations support.
A New Way to Drive Operations Excellence
Optics Global Consulting – Virtual Operations Excellence Platform
Drive operational excellence. Accelerate sales.
Our Virtual Coaching Reviews (VCRs) provide quarterly, expert-led assessments in your operations manager’s native language—turning insights into clear action plans that improve performance.
Real-time Operations Analytics connect operations to revenue, showing exactly what drives sales.
Multilingual Guest Experience Ambassador (GEA) Support responds in minutes, not hours—elevating every customer touchpoint.
Smarter operations. Measurable growth. Real results.
Near Shore Operations Base
Optics Global Consulting chose to base its CTR Center in Costa Rica due to the high education levels, the large number and variety of multilingual workforce, and the low cost of labor. The CTR can support operations in any country and VCRs are conducted during normal business operating hours regardless of time zone.
Industry Leading Technology
Optics Global Consulting has also leveraged technology through a strategic partnership with one of the leading quality management system applications. Optics Global's VCR process delivers this comprehensive, end-to-end program management solution, that's used over 2.5 million times a year to conduct operations reviews, in the most cost-effective and efficient way on the market. This streamlined approach allows our customers to gain operations insights and data analytics like never before, opening the door to drive accountability and execution throughout the organization.